Privacy Policy of DREAM FLIGHTS SERVICES LTD
1. Important Notice
This privacy policy outlines how DREAM FLIGHTS SERVICES LTD collects, uses, and protects any personal information you provide when using our website, call center, or other communication channels. We are dedicated to safeguarding your privacy and ensuring that your personal data is secure. If we ask for information that can identify you, it will only be used in accordance with this privacy statement.
We take your privacy seriously and process your personal data as described in this Privacy Policy. As the “controller” of the data you provide, you have the right to object to our processing of your personal data for legitimate business purposes or for direct marketing (including profiling). For more information on your rights, see the Your Rights section below.
2. Personal Data We Collect and Why
Personal data refers to any information that identifies you directly or indirectly. We may collect the following types of data:
- Contact Details: Name, email address, phone number, to respond to inquiries or provide the services you have requested.
- Correspondence: Additional information you provide when contacting us via email, phone, or other means.
- Transaction Details: Information related to bookings or purchases made through our website.
- Financial Transaction Details: Credit/debit card information and other payment details required to process travel services.
- Special Types of Data: Information about dietary needs, medical conditions, or disabilities to ensure we provide appropriate support during your travel.
3. Cookies
What are Cookies?
Cookies are small files stored on your device that help websites remember you and your preferences.
Types of Cookies Used:
- Essential Cookies: Necessary for basic functionality, such as logging in.
- Analytics Cookies: Help us understand how users interact with our site to improve performance.
- User Cookies: Save your preferences for a better user experience.
- Communication Cookies: Enable live chat services.
- Social Sharing Cookies: Allow sharing content on social media platforms.
How to Opt-Out of Cookies:
You can refuse cookies through your browser settings, but this may limit your access to certain parts of our site. For more information on managing cookies, visit All About Cookies.
4. How We Use Your Personal Data
We use your personal data to:
- Provide the services you have requested.
- Communicate about services, including changes to our terms.
- Conduct direct marketing (with your consent).
- Track website usage to enhance user experience.
- Improve customer support.
- Maintain accurate records and address inquiries or disputes.
- Detect and prevent fraud and comply with legal obligations.
5. Legal Grounds for Processing
We process your personal data based on:
- Consent: For marketing communications and research.
- Contractual Necessity: To fulfill service agreements.
- Legal Obligation: For fraud prevention and other legal requirements.
- Legitimate Business Interests: To improve services, enhance customer experience, and ensure efficient operations.
6. Who We Share Your Data With
We may share your personal data with suppliers, service providers, or other companies in our group who assist in providing services. We may also disclose your data to comply with legal obligations or protect rights and safety. Personal data may be transferred outside the EEA, and we ensure it is protected according to legal standards.
7. Data Retention
We retain personal data only as long as necessary for the purposes it was collected. Retention periods depend on legal requirements, potential disputes, and data protection guidelines.
8. Your Rights
You have the following rights regarding your personal data:
- Right to be informed: Clear information about data use.
- Right of access: Obtain details about personal data processing.
- Right to rectification: Correct inaccurate or incomplete data.
- Right to erasure: Request deletion of your data (with exceptions).
- Right to restrict processing: Limit use of your data.
- Right to data portability: Obtain and transfer your data to another party.
- Right to object: Object to data processing for legitimate interests or marketing.
- Right to withdraw consent: Withdraw consent for data processing at any time.
- Right to make a complaint: File a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how your data is handled.
9. How to Contact Us
For any concerns or to exercise your rights, contact our Data Protection Officer at [Your Contact Number] or through the Contact Us section on our website.
You may also file a complaint with the ICO at:
- Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- Phone: 0303 123 1113
- Website: ICO Complaints
10. Links to Other Websites
Our website may contain links to third-party sites. This privacy policy does not apply to those sites. We recommend reviewing their privacy policies as they govern how your data is used on those sites. We are not responsible for third-party privacy practices.
11. Changes to this Privacy Policy
This policy was last updated on [Last Update Date]. DREAM FLIGHTS SERVICES LTD may update this policy periodically, so please review it regularly to stay informed of any changes.
